Privacy Policy

Who we are

Quietly Smart is an AI consultancy operated by Floob Creative Ltd. You can contact us at matt.wills@quietlysmart.ai.

What we collect

When you contact us, request a resource, or book a call, we may receive your name, email address, phone number, company details, message content, and any information you choose to share.

How we use it

We use your information to reply to enquiries, send requested resources, prepare for calls, deliver agreed services, and keep basic business records.

Analytics and chat

This website uses Google Analytics to understand website traffic and Chatbase to provide a website chat widget. These services may process technical information such as pages visited, device/browser details, approximate location, and chat messages you send through the widget.

Email and booking tools

Email is handled through Google Workspace. Newsletter subscriptions and requested task-check reports are delivered through Resend. When you ask for a task-check report, the report goes to you and a copy goes to Matt. This does not add you to the newsletter. Newsletter signups use your name, email address, and optional company name to manage the subscription you requested, and every newsletter includes an unsubscribe link. Calls are booked through Calendly. If you use those tools, their privacy terms also apply.

AI tools and client work

For client work, we agree the tools, access, and data handling approach before setup. We use least-privilege access where possible and do not send external messages on your behalf without approval.

How long we keep information

We keep enquiry and client information only as long as needed for the purpose it was collected, for reasonable business follow-up, or where required for legal, tax, or operational reasons.

Your choices

You can ask us to update or delete your contact information by emailing matt.wills@quietlysmart.ai. Some records may need to be retained where required by law or legitimate business record-keeping.

Changes

We may update this policy from time to time. The latest version will be posted on this page.